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Frequently Asked Questions.

General Information

Yes, an appointment is required to secure a suitable time slot and ensure a smooth, complete treatment experience.
This treatment is suitable for ages 18 and above. Clients under 18 must be accompanied by a guardian during the session.
We currently have 15 branches in West Malaysia. You may click "Learn More" to find the nearest branch.
We have branches at Sunway Velocity, Mid Valley, The Curve, IOI Puchong, Setapak Central Mall, The Mines, Nu Empire, and AEON Bukit Tinggi Klang.
Yes. In the northern region, we are at 1st Avenue Mall Penang, Sunway Carnival Mall, and De Garden Ipoh. In the southern region, we are at Uptown Avenue Seremban 2, AEON Bandaraya Melaka, and JB Paradigm Mall. We also have a branch at Kuantan City Mall in the east coast.

Treatments & Services

We focus on “skin analysis + cellular root repair,” creating personalised skin problem solutions based on each client’s skin condition, concerns, and lifestyle, rather than using a one-size-fits-all approach.
No, New York Skin Solutions treatment does not use lasers. It uses natural ingredients to deeply repair skin cells and promote cell renewal, making it gentler on the skin.
Suitable for all skin types. A skin analysis will be conducted before treatment, and a customised treatment plan will be designed according to individual skin conditions.
Many clients experience brighter, smoother skin after just one session. For concerns like dark spots, acne, or aging, continued treatments are recommended to achieve more noticeable improvements. Results may vary.
Most clients find the treatment comfortable and relaxing, with little to no pain. It is ideal for long-term skin care and maintenance.
No side effects. It is a non-invasive treatment that does not involve injections or lasers, making it safe.
No. Professional treatments help restore skin health rather than create dependency. The goal is to improve skin conditions, not temporarily cover them up.

Skin Problems

Dark spots are commonly triggered by UV exposure, hormonal shifts, stress, and skin aging. If the underlying cause isn’t treated or is overlooked, it can be harder to fade and may deepen over time.
Yes, but the key is “repairing from the skin base.” Through professional treatments, melanin production can be suppressed while damaged cells are repaired, allowing spots to fade gradually and even skin tone.
Most products only work on the surface and cannot target deeper melanin. Without improving skin circulation and repair mechanisms, spots tend to reappear.
Acne is caused by excess oil, clogged pores, bacteria, and hormonal changes. If you only calm the inflammation without fixing the root imbalance, acne can keep coming back and may leave marks behind.
Yes. Deep cleansing, oil control, and repair treatments can help refine pores and improve skin texture for a smoother complexion.

Pricing & Trials

Yes. New customers can enjoy a special trial price of RM49, with complimentary skincare products included for a worry-free experience.
No hidden charges. Before treatment, a skin scan and analysis will be conducted to design the most suitable plan for you. After the treatment, you will receive a set of skincare products. The session lasts approximately 2 hours.
After the first treatment, consultants will recommend suitable packages based on your skin concerns to help achieve your desired results. There is no hard selling, and you may decide freely whether to purchase.

Struggling with stubborn skin issues?

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